Refund Policy

Refunds / Returns (if applicable)
To qualify for a refund, return, or exchange, please contact us by email within 60 days of receiving your order at support@onecompress.com. Once we receive the item, we may send a replacement when available. If a replacement cannot be provided, the full purchase amount for the item will be refunded.

Lost or Stolen Packages
OneCompress is not responsible for packages reported as lost or stolen after delivery has been confirmed at the address supplied with the order. When requested, OneCompress can confirm the delivery address, delivery date, tracking details, and shipping carrier information so the customer can investigate further.

Exchanges (if applicable)
We generally replace items only when they arrive defective or damaged, though we understand that unexpected situations can happen. If you need to exchange an item, email us at support@onecompress.com and we will do our best to assist you.

Shipping
To return a product, please contact support@onecompress.com for instructions about the return process. Please note that customers are responsible for return shipping costs. Priority shipping fees and tips are not refundable.

ALERT: We have been informed that some shipping partners experienced significant delays in recent months due to global circumstances. Because of this, certain orders may take up to 60 days to arrive. If your order has been impacted, please contact us by email so we can help resolve the situation as quickly as possible.